Last updated: 11 September 2026
R&R Scents respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you visit our website, place an order or contact us, why we use it, who we may share it with and the rights you have over your information.
1. Who we are
R&R Scents is a UK-based home fragrance and personalised gift business operated as a sole trader.
For data protection purposes, the sole trader operating R&R Scents is the data controller responsible for the personal information described in this Privacy Policy.
You can contact us at:
R&R Scents
Business address: 81 Goldstraw Lane, Fernwood, Newark, NG24 3FD
Email: hello@rrscents.co.uk
Website: rrscents.co.uk
If you have a question about this Privacy Policy or how your personal information is used, please contact us using the details above.
2. Information we collect
Depending on how you use our website and services, we may collect information including:
- your name;
- billing and delivery addresses;
- email address;
- telephone number;
- products ordered and order history;
- payment and transaction information;
- account details if you create an account;
- correspondence you send to us;
- information you provide when requesting a return, refund or customer support;
- personalisation details you provide for customised products;
- delivery information; and
- technical information such as your IP address, browser or device information and information collected through cookies or similar technologies.
We only collect information that is reasonably necessary for the purposes described in this policy.
3. How we use your information
We may use your personal information to:
- process and fulfil your orders;
- take and administer payments;
- arrange delivery;
- send order confirmations and delivery updates;
- provide customer support;
- deal with returns, refunds and complaints;
- create and manage customer accounts;
- produce personalised products you have ordered;
- maintain appropriate business, accounting and transaction records;
- prevent and investigate fraud, misuse and security threats;
- maintain and improve the operation and security of our website;
- comply with our legal and regulatory obligations; and
- send marketing communications where we have an appropriate lawful basis to do so.
We will not use your personal information for an unrelated purpose without considering whether we have an appropriate lawful basis and whether we need to provide you with further information.
4. Our lawful bases for using your information
UK data protection law requires us to have a lawful basis for processing personal information. The lawful basis we use depends on why we are processing the information.
Contract
We use personal information where it is necessary to enter into or fulfil our contract with you.
For example, we need information such as your name, delivery address and order details to process your order, take payment, arrange delivery and deal with the purchase afterwards.
If you do not provide information that is necessary for us to fulfil your order, we may be unable to provide the relevant products or services.
Legal obligation
We may use and retain personal information where necessary to comply with legal, tax, accounting or regulatory obligations.
Legitimate interests
We may use personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
- protecting our website and business against fraud and misuse;
- maintaining the security of our website and systems;
- responding to and managing customer enquiries;
- maintaining appropriate business records; and
- understanding and improving how our website and shop operate.
Where we rely on legitimate interests, we consider whether the processing is necessary and balance our interests against the rights and interests of the people concerned. The ICO requires businesses relying on this basis to explain the legitimate interests being pursued.
Consent
Where we rely on your consent, for example for certain non-essential cookies or particular forms of marketing, you can withdraw your consent at any time.
Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
5. Payments
Payments made through our website may be processed using WooPayments.
Payment providers receive information necessary to process and support transactions. This may include information such as your name, billing details, contact information, transaction details and purchase total.
We do not need to receive or store your complete payment-card details ourselves where those details are processed securely by the payment provider.
Payment providers may process your information in accordance with their own privacy information and applicable data protection law.
6. Who we share information with
We do not sell your personal information.
Where necessary to operate our business, provide our website or fulfil your order, we may share relevant personal information with organisations providing services to us, including:
- payment-processing providers;
- delivery and courier providers, including Evri;
- website, e-commerce and hosting providers;
- email and transactional-email providers;
- IT, security and website-service providers;
- analytics providers, where used;
- professional advisers such as accountants where required; and
- government bodies, regulators, law-enforcement organisations or other authorities where disclosure is required or permitted by law.
We only provide personal information that is reasonably necessary for the relevant purpose.
7. Delivery information
We currently use Evri to deliver UK orders.
To arrange and complete your delivery, we may provide Evri with information such as your:
- name;
- delivery address;
- email address or telephone number where required for delivery communications;
- parcel and delivery information; and
- other information reasonably necessary to identify, track or deliver your parcel.
Evri may process this information to provide parcel delivery, tracking and related services. Evri confirms that retailers and senders commonly provide it with names, addresses, contact details and delivery information for this purpose.
8. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and reporting requirements.
The length of time information is retained will therefore depend on the type of information and why we hold it.
For example, we may retain:
- order, payment and transaction records for as long as necessary to meet accounting, tax and legal requirements;
- customer-service and correspondence records for as long as reasonably necessary to resolve enquiries, disputes or claims;
- account information while an account remains active and for an appropriate period afterwards; and
- consent records for as long as necessary to demonstrate the choices you made.
When determining an appropriate retention period, we consider the nature and amount of information, why it was collected, legal or regulatory requirements and whether we continue to have a legitimate need to retain it.
Where information is no longer required, we will delete or anonymise it where appropriate.
This use of retention periods or criteria for determining them reflects the approach required by the ICO.
9. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online shop to function. For example, the website may need cookies to maintain your shopping basket, checkout session, account or security features.
Other cookies or similar technologies may be used for purposes such as analytics or optional website features.
Where consent is legally required for non-essential cookies or similar technologies, we will ask for your choice before those technologies are used.
You will be able to manage applicable cookie choices through the cookie controls provided on the website.
Further information about the specific cookies and similar technologies used by the finished website will be provided in our Cookie Policy.
10. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
Our website and supporting services use appropriate security measures. The live website will use encrypted HTTPS connections to protect information transmitted between your browser and the website.
However, no internet-based system can guarantee absolute security.
11. International transfers
Some organisations that provide services to our business may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are used where required.
Where applicable, you may contact us at hello@rrscents.co.uk for further information about the safeguards used in relation to an international transfer.
12. Your data protection rights
Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including:
- the right of access to personal information we hold about you;
- the right to rectification of inaccurate or incomplete information;
- the right to erasure in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to object to certain uses of your information;
- the right to data portability in applicable circumstances; and
- the right to withdraw consent where we rely on your consent.
These rights do not all apply in every situation and some are subject to legal exceptions.
To exercise a data protection right, contact:
We may need to verify your identity before dealing with a request.
13. Your right to object
You have the right to object to certain processing of your personal information where we rely on legitimate interests.
You also have the right to object to your personal information being used for direct marketing.
If you wish to exercise your right to object, contact:
We have deliberately kept this right prominent because ICO guidance requires the right to object to be brought to people’s attention clearly and separately.
14. Marketing
We may provide you with the opportunity to receive news, offers or other marketing communications from R&R Scents.
Where consent is required, we will only send this marketing where you have made the appropriate choice to receive it.
You can ask us to stop sending direct marketing at any time by using any unsubscribe option provided in the communication or by contacting hello@rrscents.co.uk.
Withdrawing from marketing will not affect service communications that are necessary for an order you have placed, such as order confirmations or delivery information.
15. Automated decision-making
We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on you.
If this changes, we will update this Privacy Policy and provide any additional information required by law.
16. Complaints
If you have concerns about how we use your personal information, please contact us first at:
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
The ICO expects privacy information to tell people about their right to complain to the supervisory authority.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers or legal obligations.
The latest version will be published on this page and the Last updated date will be changed accordingly.
Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to the attention of affected individuals where required.
18. Contact us
If you have any questions about this Privacy Policy, your personal information or your data protection rights, contact:
R&R Scents
Business address: 81 Goldstraw Lane, Fernwood, Newark, NG24 3FD
Email: hello@rrscents.co.uk
Website: rrscents.co.uk